Program Manager, Advertiser Experience

This role is based in Dublin, Ireland.

Responsibilities:

• Lead AI Program Initiatives for Customer Impact: Design, implement, and scale programs that leverage AI to transform advertiser support.
• Integrate Customer First AI Solutions: Collaborate with Product, Engineering, Data Science, and Operations to identify and implement AI opportunities.
• Champion Data, Customer-Centric Decision Making: Use AI and advanced analytics to understand customer journeys and optimize support operations.
• Simplify and Operationalize AI for End-User Benefit: Implement AI-first processes and tools for internal teams and advertisers.
• Drive Change Management for AI Adoption: Lead efforts to ensure successful rollout and adoption of AI-powered tools.
• Monitor, Measure, and Improve Customer-Facing AI Performance: Establish and track metrics for operational efficiency and customer satisfaction.
• Ensure Responsible, Ethical, and Customer-Aligned AI Use: Uphold ethical standards and compliance in AI solutions.
• Foster Customer-Centric Innovation: Encourage experimentation and continuous learning in AI trends.

Minimum Qualifications:

• 8+ years of relevant experience in consulting, strategy, operations, or program management roles.
• Proven communication and leadership skills.
• Analytical thinking and problem-solving abilities.
• Experience in operational guardianship, including legal and privacy requirements.

Preferred Qualifications:

• 2+ years of experience in customer support or related domains.
• 3+ years of experience in technology companies or cross-functional teams.
• Experience designing and optimizing business processes at scale.
• Bachelor’s degree or higher in Business, Technology, Strategy, or a related field.