Area Support Lead - ASEAN

This role is based in Singapore, Singapore.

Responsibilities:

The Area Support Leader (ASL) coordinates crisis response during service incidents, acting as the Incident Commander. They manage executive escalations, drive operational health improvements, and consult with customers to enhance service resilience.

Qualifications:

• 11+ years in technology industry or customer service
• Strong technical background and crisis management experience
• Ability to influence and communicate effectively with stakeholders

Work Environment:

This position allows for flexible work arrangements, including up to 100% remote work.