Principal Customer Experience Engineering Manager

This role is based in Reading, Berkshire, United Kingdom.

Responsibilities:

• Manage customer solution lifecycle and conduct health checks for customer environments.
• Provide strategic guidance for handling escalations and communicate with customers regarding critical incidents.
• Support employee development and drive project execution as a people manager.
• Collaborate with cross-functional teams to prioritize and resolve customer issues.
• Utilize engineering tools and customer insights to identify and address product issues.

Qualifications:

• Bachelor's Degree in Engineering, Computer Science, IT, or related field with proven experience in technology and customer experience engineering.
• Experience in people management and customer-facing roles.