Engineering Manager, Platform Services

This role is based in Austin, Texas.

Responsibilities:

• Lead, mentor, and develop a team of SREs.
• Foster a culture of reliability and excellence within the team.
• Promote continuous learning and knowledge sharing.
• Help the team build and maintain robust, highly available systems.
• Automate CI/CD processes.
• Ensure the availability and performance of production systems.
• Oversee incident response, post-mortem analysis, and root cause investigations.
• Implement and maintain service-level objectives (SLOs) and service-level indicators (SLIs).
• Work closely with development, quality, product, and other engineering teams to ensure reliability is prioritized in the development lifecycle.
• Communicate effectively with stakeholders regarding reliability metrics, incident reports, and team progress.
• Develop and execute a strategic roadmap for the SRE team.
• Identify areas for improvement and propose solutions that align with business goals.
• Optimize resource allocation and usage for operational efficiency.
• Identify and assess risks to production systems and work to mitigate them.

Minimum Qualifications:

• BS degree or higher in Computer Science or a related field.
• 5+ years in a site reliability engineering, DevOps, or related role, with at least 2 years in a lead capacity.
• Strong understanding of systems architecture, cloud infrastructure, and monitoring tools.
• Proficiency in one or more programming languages, particularly Java.
• Proven experience in leading and mentoring engineering teams.
• Strong analytical skills and the ability to troubleshoot complex systems.

Preferred Qualifications:

• Knowledgeable with container-based technologies such as Docker, Kubernetes, or EKS.
• Knowledgeable with modern web services architectures and cloud platforms such as AWS and GCP.
• Exceptional analytical and troubleshooting skills in complex Unix/Linux systems environments.