Business Analyst, ServiceNow Product Management, Central Tech

This role is based in Amsterdam, Netherlands.

Responsibilities:

• Draft developer-ready work items by translating roadmap outcomes into user stories and acceptance criteria.
• Model and standardize CI/service lifecycles, documenting processes for governance.
• Define and maintain data contracts for complex integrations.
• Facilitate alignment among stakeholders through requirements workshops.
• Validate intent before sign-off by performing initial functional checks.

Qualifications:

• 5+ years experience in a BA/Functional Analyst role.
• Strong ServiceNow platform fluency.
• Proven requirements engineering skills.
• Integration analysis experience for API-based integrations.
• Process modeling capability (BPMN/Miro/Lucid).