Engineering Manager (BE/ML) - AI Help Platform

This role is based in Melbourne, VIC, Australia.

Responsibilities:

• Coaching and mentoring a team of engineers.
• Leading technical strategy and roadmap planning.
• Building scalable backend systems and orchestration workflows.
• Driving operational excellence across AI-powered support capabilities.
• Championing engineering quality and platform reliability.
• Collaborating with cross-functional teams to expand capabilities.

You’re probably a match if:

• You have experience leading backend or AI/ML engineering teams.
• You possess strong technical depth in backend systems and distributed architectures.
• You’re excited about AI and emerging technologies.
• You can balance platform and product thinking.
• You’re an excellent communicator.
• You care about building inclusive and high-performing engineering cultures.