Solutions Developer, Mission Critical Services, Networking, Google Cloud

Location: Waterloo, ON, Canada

Compensation:

CAD 158,000-162,000 + bonus + equity + benefits

Responsibilities:

• Provide rapid-response support for complex customer environments.
• Own end-to-end incident management to resolve critical issues.
• Collaborate with internal teams to advocate for customer needs and improve product reliability.
• Work as part of a global team ensuring 24-hour customer support.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 6 years of experience in troubleshooting and customer advocacy.
• Proficiency in coding languages such as Java, C++, Python, or Go.
• Experience with distributed systems and web technologies.

Preferred Qualifications:

• Experience in crisis response and escalation management.
• Knowledge of networking fundamentals and public cloud services.