Support Program Manager, YouTube Operations

This role is focused on managing and improving program delivery for YouTube's Consumer Experience Operations and related teams.

Compensation:

$136,000-$197,000/year + bonus + equity + benefits

Responsibilities:

• Manage OKRs across cross-functional teams and clarify roles and responsibilities.
• Lead complex programs and facilitate global working groups.
• Communicate program status and risks to stakeholders, including executives.
• Continuously improve processes and documentation.

Minimum Qualifications:

• Bachelor's degree or equivalent experience.
• 5 years in program or project management.
• Experience in customer service or support operations.

Preferred Qualifications:

• Experience with tech delivery initiatives and software development lifecycle.
• Ability to influence stakeholders across multiple organizations.
• Familiarity with support-related tooling and infrastructure.