Technical Solutions Engineering Manager, Google Cloud

This role is based in Bengaluru, Karnataka, India.

Responsibilities:

• Lead a team of engineers delivering technical support across all Google Cloud Platform products.
• Partner with Product Management and Engineering to translate customer needs into product improvements.
• Manage production incidents in real time, ensuring timely issue identification and customer communication.
• Resolve high-profile escalations and improve customer experience.
• Develop team goals and ensure ongoing technical skill development.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience.
• 13 years of experience in technical support, professional services, software development, or product operations management.
• 3 years of experience managing a technical, customer-facing team.

Preferred qualifications:

• Experience managing hosted services/SaaS and familiarity with programming/scripting languages (e.g., Java, C, C++, .NET, Go, Python).
• Experience in troubleshooting and supporting applications with Linux/Unix or Windows operating systems.
• Ability to operate in a customer-focused environment.
• Excellent judgment and creative problem-solving skills.