Top Customer Solutions Developer II, Data Analytics, Google Cloud

This role is based in Waterloo, ON, Canada.

Responsibilities:

• Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an in-depth understanding of Google Cloud's product technology through troubleshooting, reproducing, and diagnosing the root cause for customer-reported issues.
• Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
• Advocate for customer needs with internal teams to improve the product.
• Work as part of a global team ensuring 24-hour customer support, including non-standard hours or weekend work.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).

Preferred qualifications:

• Experience with public cloud services and infrastructure, particularly Google Cloud Platform.
• Experience in data analytics, warehousing, ETL development, or data science.
• Experience developing developer tools and working with distributed systems.