Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin)

This role is based in Waterloo, ON, Canada.

Compensation:

Canada: $170000 - $175000 (CAD) + 15% bonus target + bonus + equity + benefits

Responsibilities:

• Resolve customer issues and ensure product readiness and availability.
• Triage technical escalations and manage platform outages.
• Act as a consultant for internal stakeholders to improve Google Cloud.
• Provide 24-hour customer support as part of a global team.

Minimum qualifications:

• Bachelor's degree in a relevant field.
• 6 years of experience in customer advocacy and technical troubleshooting.
• Proficiency in coding languages such as Java, C, C++, Python, or Go.
• Fluency in Mandarin.

Preferred qualifications:

• Experience with public cloud services.
• Knowledge of networking fundamentals.