Product Manager, Business Agents Quality

Join the Business Agents team in helping businesses around the world automate their conversations and operations. We are an applied AI team that works with the latest models to build solutions for SMBs on Meta’s platforms. Our agents are already live with 1.7M+ businesses on WhatsApp and Messenger, who are using our product to manage their conversations, and we’re just getting started. This will be a high visibility and impact role - Business Agents are one of Meta’s top level company priorities, and a key bet on growing Meta’s non-ads revenue.

We're hiring a Product Manager to own quality for business agents. You'll define what "good" means for an agent response, build the measurement and feedback loops that get us there, and partner across Interfaces teams (Agent Hub Core Experiences, Core Business Tools, Growth & FoA Experiences, Enterprise Platform) to raise the bar on every interaction a business has with their agent. You’ll also own our skills platform, which will enable every team at Meta to help expand the Business Agent’s capabilities.

This is a horizontal, high-leverage role for a PM who thinks rigorously about quality, can navigate ambiguity, and wants to shape how AI agents earn trust at scale.