ACSM Solution Architect Manager

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.   

Our Adoption, Change and Services Management (ACSM) EMEA team is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide. 

The ACSM Solution Architect Manager leads a team of experts in understanding customer business challenges and defining and delivering business solutions. You’ll manage your team to define and document the value proposition of the ACSM solution and the project approach during pre-sales, delivery and follow-through (including Job 1 and Job 2). You will own approval of ACSM commercials for all solutioning from your team and will work with your managers to produce one ACSM pipeline. You will work across the organization to determine the Microsoft or partner capability requirements and then shepherd your resources through the pre-sales process – as well as address capability gaps. 

Upon delivery, you will support the resourcing, sales to delivery handoff and governance of the ACSM outcomes – including consumption. At times, you may be on point to provide customer-billable oversight on strategic customers and to ensure you are close to the team’s delivery. 

You will drive internal advocacy by facilitating insight sharing with EMEA Area delivery teams and AIBS regionally, as well as Custom Solutioning, Client Delivery Partners, EAG, PDOC, GCID and other partners. You will be accountable for guiding your team with escalations, acceleration, and prioritization.  

You will foster community sharing of stories and leveraging of pre-existing resources by encouraging and empowering team to share learnings and by establishing a cadence to calibrate on challenges and trends that impact the team across the subsidiary level as well as participate in external community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and share learnings with internal team. 

As a People Manager, you will deliver success through empowerment and accountability by modeling, coaching, and caring. 

Model: Live our culture. Embody our values. Practice our leadership principles.  

Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn.  

Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others. 

You will also be accountable for ACSM EMEA people and practice development, through new and/or improvements to pre-sales and delivery process and tools, as well as preparing our people for AI First Consulting.  It is expected that you will be a leader in leveraging AI for acceleration and/or innovating on outcomes.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field with solid experience in technology solutions, architecture, consulting, or related domainsOR Master’s degree in a relevant field with proven experience in these areasOR equivalent practical experience

Preferred Qualifications

Early-stage experience in technical sales or supporting customer-facing engagementsWorking knowledge of project management practices and deliveryEstablished experience managing multiple projects or portfolios at the same timeInitial leadership experience guiding cross-functional or multidisciplinary teams