Microsoft
Cloud Principal Hardware Engineer
Found: Today
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft’s over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate engineers to help achieve that mission.
- Lead failure analysis across server components: characterize failure modes from fleet telemetry and logs and confirm root cause with repair results and supplier failure analysis.
- Define the signals, thresholds, targeted diagnostics and repair recipes, and work with component teams for the root cause analysis.
- Improve isolation accuracy so each repair address the source of failures: improve efficacy of the detection and repair services.
- Partner with software engineers and data scientists on detection rules and prediction models; set precision targets and validation gates before a rule or model takes action on production nodes.
- Leverage AI-powered tools and data-driven insights to analyze hardware failures, identify emerging reliability trends, and proactively improve server performance and availability.
- Lead root cause and corrective actions with server components, including firmware fixes, and feed the learnings back into the platform.
- Lead as the senior hardware escalation point for live-site incidents, from triage through root cause to fleet-wide mitigation.
- Make new server generations and AI/GPU platforms platform-ready before they reach production, with detection, isolation and repair coverage at launch.
- Track and improve metrics & mentor engineers across the team.
