Microsoft
Customer Experience Program Manager
Found: March 14, 2026
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This role is based in Redmond, Washington, requiring 3 days a week in-office presence.
Compensation:
USD $119,800 - $234,700 per year
Overview:
As a Customer Experience Program Manager, you will connect product strategy with customer needs, manage Customer Advisory Boards, and leverage AI for customer insights.
Responsibilities:
- Own and operate Customer Advisory Boards across Frontline and SMB.
- Manage relationships with strategic customers throughout the adoption lifecycle.
- Leverage AI to create customer insight workflows.
- Activate the solution integrator partner channel and evolve partner incentive programs.
Qualifications:
- Bachelor's Degree in a relevant field and 4+ years of experience in program management or product development.
- Proven record of working with enterprise customers to deliver measurable success.
- Excellent communication and storytelling skills.
