Principal Customer Experience Engineering Manager

This role is based in Redmond, Washington, with a requirement for in-office work 3 days a week.

Compensation:

USD $139,900 - $274,800 per year

Responsibilities:

• Lead mission critical execution for Government and Sovereign Cloud customers.
• Own end-to-end support response and incident execution.
• Partner with product teams to convert support learnings into improvements.
• Build and develop high-performing teams in high-pressure environments.
• Participate in on-call rotations for incident response.
• Implement AI-first operations to enhance execution quality.

Qualifications:

• Bachelor’s degree in a relevant field and 6+ years of experience in technology or customer experience engineering.
• 1+ year of customer-facing experience.
• Preferred: Master’s degree and 8+ years of experience.