Senior Customer Experience Program Manager

This role is based in Atlanta, Georgia, with a requirement of 3 days per week in-office.

Compensation:

$119,800 - $234,700 per year

Responsibilities:

• Lead end-to-end customer engagement lifecycles, ensuring alignment with program goals.
• Coordinate engineering escalations and post-incident reviews to improve service reliability.
• Facilitate regular service reviews and maintain transparency with customers.
• Advocate for customer needs by capturing feedback and submitting design change requests.
• Drive program growth by identifying improvement opportunities and managing onboarding readiness.

Qualifications:

• Bachelor's Degree in a relevant field and 4+ years of experience in program management or related roles.
• Proven experience in enterprise customer engagement and incident management.
• Familiarity with scripting and automation tools.