Support Engineering Manager - Security, Compliance, Identity, and Management

This role is based in Tokyo, Japan, with a flexible work arrangement allowing up to 50% remote work.

Responsibilities:

Lead a team of product experts to resolve complex customer technical issues, manage customer relationships, and ensure team readiness.

Qualifications:

• 5+ years in operational excellence or related fields, with at least 1 year of people management experience.
• Proficiency in both Japanese and English is required.

Desirable Experience:

• Strong customer service and communication skills.
• Technical knowledge of Intune.