Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

About The Role

The Digital CS team is building the next generation of scalable customer outcomes — designed to drive value across thousands of accounts and directly enable our CSM 2.0 strategy. This role is the operational backbone of that vision. You’ll design systems, build automation, and run experiments that turn strategy into scalable programs.

What You'll Achieve

• Build and optimize the global automated customer journey for the digital segment.
• Design and run experimentation loops for AI-powered engagement.
• Architect the attribution layer for Digital CS in partnership with Data Science.
• Partner cross-functionally with Product, RevOps, Data Science, Enablement, and Marketing.
• Own program reporting and iteration cadence.

Skills You'll Need to Bring

• 5-7+ years in Digital CS, Operations, Lifecycle Marketing, Growth, or Customer Success.
• Systems-level thinking.
• Fluency with AI-powered customer engagement.
• Track record of cross-functional influence.
• Strong communication skills.
• Bias toward building new things.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $170,000 - $210,000 per year.