OpenAI
Engineering Manager, Premium
Found: June 17, 2026
In This Role, You Will:
- Lead and scale an engineering team responsible for some of ChatGPT’s most important subscription and monetization experiences.
- Own the technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation.
- Partner with Product and Data Science to run high-quality experiments across upgrade, trial, renewal, downgrade, and cancellation flows.
- Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value.
- Build reliable customer-facing Premium experiences for purchase, plan management, renewal, downgrade, cancellation, and access-related states at scale.
- Partner closely with FinEng and other platform teams to evolve the billing, payments, and entitlement capabilities that power Premium experiences.
- Collaborate closely with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution.
