Lead Program Manager, Global SMB Vendor Operations

This role sits within the Program Management team in the SMB & Channel sales team.

Responsibilities:

• Establish and maintain global performance scorecards to monitor vendor performance, quality, and timeliness.
• Use AI to create scalable tracking and alerting mechanisms for vendor compliance.
• Serve as the global escalation point for vendor performance issues.
• Lead breach management and maintain auditable records of vendor adherence.
• Run global vendor operating cadence and drive continuous improvement initiatives.

Requirements:

• Bachelor’s degree in business or related field with 8+ years of professional experience.
• Experience in operations, vendor management, or program management.
• Proven track record of managing large-scale operations and influencing stakeholders.
• Advanced skills in Salesforce, Tableau, and MS Office / Google Suite.

Compensation:

$114,499—$235,734/year