Uber
Program Manager, Risk & Payments Quality
Found: February 27, 2026
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This role is based in Amsterdam, Netherlands.
Responsibilities:
- Develop and drive the Financial Risk Quality strategy.
- Design and maintain support structures for Refunds & Appeasements and Payments Compliance.
- Establish and lead Business Review structures to track key performance indicators.
- Partner with cross-functional teams to optimize program workflows.
- Collaborate with Legal and Regulatory teams to ensure compliance with global legal requirements.
- Influence regional and global stakeholders to adopt standardized quality frameworks.
Basic qualifications:
- 3-5 years in Program Management, Service Quality Assurance, or Financial/Risk Operations.
- Proficiency in quality management principles and methodologies.
- Experience building governance models.
- Familiarity with global data management regulations.
- Strong communication skills.
- Experience leading cross-functional teams.
- Familiarity with quality assurance systems and data analytics tools.
Preferred qualifications:
- Experience with customer experience or process improvement.
- Bilingual/multilingual communication is a plus.
