Business Program Manager, Legal Operations

This role sits at the intersection of law, operations, and real human impact within Corporate, External, and Legal Affairs (CELA). Our team powers the operations behind Employment and Immigration Law (E+I Law), partnering with attorneys, paralegals, and immigration specialists across U.S. Immigration, U.S. Employment Law, Global Employment, and Employment Policy and Compliance to support Microsoft's global workforce. In this role, you will contribute to operational excellence, solve meaningful problems, and help shape the strategic initiatives that support thousands of employees and their families around the world.

• Support and help improve high-volume operations across E+I Law domains including immigration filings, employment law processes, and cross-functional business workflows.
• Support the development and execution of project plans including milestones, timelines, metrics, and resources.
• Construct workflow charts, diagrams, and user guides that capture the unique requirements of a legal practice.
• Use scorecards and dashboards to track program performance and communicate status to stakeholders.
• Assist with budget management including reporting, monthly reconciliation, and vendor billing.
• Collaborate with attorneys, immigration specialists, HR partners, and vendor teams to ensure seamless operations.
• Manage multiple priorities across a range of business needs driven by internal and external constraints.
• Communicate clearly in writing, presentations, and one-to-one settings.
• Display respect for a diversity of backgrounds and viewpoints; exhibit a growth mindset in all interactions.
• Embody Microsoft's culture and values.

Required Qualifications: Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement in a legal, regulatory compliance, or professional services environment OR equivalent experience.

Additional or preferred qualifications: Effective written and verbal communication skills and deep attention to detail; Organizational, time management, and troubleshooting skills; Aptitude to learn Microsoft business intelligence tools including Excel, Power BI, Project, and Visio; Aptitude to leverage AI tools, including Microsoft Copilot, to improve operational workflows and team productivity.